Troubleshooting Dongle

What if I cannot get a broadcast running?

Step 1: Basic trouble shooting

1. Check if the television is set to the correct HDMI-port.
2. Check if the dongle is correct connected to the HDMI-port.
3. Reset the Dongle by disconnecting the power (USB) for 10 seconds and re-connect again.
4. Make sure the source is still set to the correct HDMI-port.
   

Step 2: Basic trouble shooting

For this you need the remote control that came with the dongle (and is sticked with velcro tape to the back of the TV).

A. The TV keeps showing 'No signal'.

Check two things:

1. Maybe the dongle is in stand-by mode. Press the Home-Button to check if the Dongle gets out of stand-by. Is that the case, go to C: I only see the desktop.
2. Pressing the Home-button has no effect? Maybe the power connection is not OK. Try to connect the dongle to a different USB port or use the power adapter. 
   

If this still does not work, make a screenshot and send it to our support at support@comvay360.com

B. It shows only a black screen.

Maybe Night mode is activated for this dongle. Log in to comvay360 and check the settings of the TV. 

• Are the settings for Night mode correct ?
  
• Is the Dongle online?
  wifi setup
  

Alles gecheckt en het werkt nog niet? Maak een foto van het beeldscherm en stuur deze aan support.

C: I only see the desktop.

Het lijkt of de app niet automatisch start. Probeer de PrimeTime app te starten met de afstandsbediening van de Dongle.
Start de app? Herstart dan de Dongle. (Settings -> My Fire TV -> Restart)

Het automatisch starten van de PrimeTime-app kan een minuut duren.
Start de app na de herstart niet automatisch? Geef het dan door aan support.