Dongels / Decoders / Tv's

Decoders zijn de kleine kastjes die achter de TV hangen.

• Kan ik de decoder automatisch op stand-by laten gaan?
• Kan ik het beeldscherm ook staand gebruiken?
• PrimeTime Dongle installation
• Troubleshooting Dongle

Kan ik de decoder automatisch op stand-by laten gaan?

Dat kan zeker.

Als je de rechten hebt om de Tv's te bekijken in PrimeTime, dan vind je deze onderin het PrimeTime menu, onder de Playlists.

Je kunt bij iedere Tv instellen wanneer "night mode" ingeschakeld wordt. "Night mode" betekent simpelweg dat de decoder in stand-by wordt gezet. Je geeft de starttijd voor night mode aan, en vervolgens de eindtijd (wanneer hij dus weer moet gaan afspelen).

Je hebt ook de mogelijkheid om night mode in te schakelen voor het weekend. De decoder blijft dan op zaterdag en zondagen op stand-by. 

Kan ik het beeldscherm ook staand gebruiken?

Je kunt je beeldscherm ook een kwartslag draaien, zodat je beeld rechtop staat.

We noemen dat Portret-modus.

In Comvay360 hebben wij hier een apart kanaal voor. Naast het 'gewone' PrimeTime kanaal, dat alleen bedoelt is voor 'normaal' gemonteerde TVs (Landscape), kunnen wij ook het PrimeTime Portrait kanaal activeren, waardoor je ook Portet-beeldschermen kunt voorzien van content.

Neem contact op met support als je interesse hebt in het uitzenden op rechtopstaande schermen.

Hieronder een voorbeeld van het Portrait kanaal.

PrimeTime Dongle installation

PrimeTime Dongle

There you are!

You received your PrimeTime Dongle!
The dongle is already pre-configured. You just have to connect the dongle to the TV.

Usually the wifi connection is also setup. In some cases our customers prefer to setup the connection by themself.
If you want to set up a wifi connection by yourself, we explain how to do that further below.

Whats in the box?

Connecting

• Connect the dongle to the HDMI (1) port of your television.
• If necessary use the HDMI-Extender cable (in the box) if there is not enough space behind the TV. 
  

  
  

• Connect the USB-cable with a USB-port of the Television. This serves as a power adapter to feed the dongle.
  
  

  

  

We added an extra label sticker with the PTD serial no. to the box. Use it to label the TV. In case of trouble shooting the dongle is often hidden behind the tv and difficult to reach. By labeling the TV it will be easy to know which dongle is connected to this TV.

The dongle will startup right away. Switch the Source to the HDMI port where the dongle is connected to. Check the manual of your TV for more information about the source settings.

Note: In this image the dongle is connected to the HDMI 1 port

It is possible that older TV's have weak USB ports that deliver not enough power for the dongle. In that case please use the power adapter that comes with the dongle.

Remote control

The dongle comes with a remote control.. The remote control is connected to the dongle and cannot be replaced. That is why we also labeld the remote with the same PTD serial no.

Keep the remote control always nearby the dongle (due to updates). In the box you find velcro tape. You can use this tape to mount the remote behind the TV.

Network connection (Wifi)

Most of the time we also set up the wifi connection from your location.

If the remote does not respond, you can connect the remote to the dongle by pressing the home button for 10 sec.

Network control

• Press the menu-button on the dongle remote during broadcast.
• Go to network
  
  

  

  
  
• Check if the internet connection is established. If an IP-address is given, the connection is working.
  

       
         Note: The Mac Address may be empty. Thats OK.

No IP-address? Follow the next steps to set up a wifi connection.

Configuring a Wifi-connection

• Press the Home-button on the Dongle remote.
  
• Go to the cog-wheel icon (settings).
  

  

  
  
• Go to 'network'.
  
  
  
• Go to the Wifi network you want to use.
  

  

  
  
  
• fill in the credentials to get access.
  

   

  
  
• Go back to home (press the Home-button on the remote) and start PrimeTime.

  

  
  

Still having trouble with the internet connection? Go back to Network settings and hit the play-button (right side). A network analyse will start.

More tips on how to troubleshoot connections you can find here.. Or scan the QR-code.

Final check

Log into comavy360 and go to the list of TV's.
If the dongle is not online, the icon will be red. Otherwise, it will be green.

Troubleshooting Dongle

What if I cannot get a broadcast running?

Step 1: Basic trouble shooting

1. Check if the television is set to the correct HDMI-port.
2. Check if the dongle is correct connected to the HDMI-port.
3. Reset the Dongle by disconnecting the power (USB) for 10 seconds and re-connect again.
4. Make sure the source is still set to the correct HDMI-port.
   

Step 2: Basic trouble shooting

For this you need the remote control that came with the dongle (and is sticked with velcro tape to the back of the TV).

A. The TV keeps showing 'No signal'.

Check two things:

1. Maybe the dongle is in stand-by mode. Press the Home-Button to check if the Dongle gets out of stand-by. Is that the case, go to C: I only see the desktop.
2. Pressing the Home-button has no effect? Maybe the power connection is not OK. Try to connect the dongle to a different USB port or use the power adapter. 
   

If this still does not work, make a screenshot and send it to our support at support@comvay360.com

B. It shows only a black screen.

Maybe Night mode is activated for this dongle. Log in to comvay360 and check the settings of the TV. 

• Are the settings for Night mode correct ?
  
• Is the Dongle online?
  wifi setup
  

If this still does not work, make a screenshot and send it to our support at support@comvay360.com

C: I only see the desktop.

It looks like, the Prime Time app does not start. Try to start the app manually.
Does the app start? Restart the dongle (Go to settings -> My Fire TV -> Restart).

The automatic startup of the Priem Time app kan take up to a minute.
If the app does still not start upo automatically, please contact support.